Returns Policy

This returns policy explains how FIXA handles return requests, cancellations, damaged deliveries and faulty goods.

Nothing in this policy affects your statutory rights.

Before requesting a return

Please contact us before sending any goods back so we can confirm the correct return process, supplier return address and any product-specific requirements.

Email trade@fixashop.uk with your order number, contact details and reason for return.

Damaged or incorrect goods

If goods arrive damaged, incorrect or incomplete, contact us as soon as possible with photos of the product, packaging and delivery label where relevant. We will review the issue and confirm the next step.

Faulty goods

If you believe a product is faulty, contact us with details of the fault, how the product has been used and any supporting photos or information. Product-specific technical checks may be required before a resolution is agreed.

Change-of-mind returns

Eligible change-of-mind returns must be unused, unopened where applicable, in resaleable condition and returned with original packaging. Some products may not be suitable for return once opened, used, mixed, modified, made to order, private-labelled or specially sourced.

Trade, pallet, hazardous and supplier-direct items

Some trade products may have specific return conditions because of their weight, size, hazardous classification, supplier-direct fulfilment route or storage requirements. Return costs and instructions may vary depending on the product and supplier.

Refunds

Approved refunds will normally be processed using the original payment method. Delivery charges, collection charges or deductions may apply where allowed and appropriate.

Contact

For all return enquiries, email trade@fixashop.uk.