Ask FIXA | Tell Us What You're Trying to Repair
ASK FIXA
Tell us the problem before you buy the product.
If you are not sure which repair material, marking system or supporting product you need, send FIXA the problem first. We can use the information you provide to narrow the likely material family, supporting products and questions that still need to be resolved before purchase.
What to send
- Clear close-up and wider photos
- Length, width and approximate depth or quantity
- Surface or substrate: asphalt, concrete, ironwork, existing marking or other material
- What has failed and how long it has been present
- Site postcode and use: road, yard, car park, estate, footway or other location
- Your target date and whether you need collection or delivery
- Traffic or loading information where relevant
- Any project specification, required approval or performance requirement
- Whether you need supply only or would also like help finding an independent installer
What FIXA can do
We can help organise the problem into a practical material configuration: the main repair or marking material, compatible primer or edge treatment, finishing aggregate, cleaner, tools and other supporting products where relevant. For lining refreshes, browse rolls, symbols, letters and numbers. For other repairs, send the details so we can check the appropriate material route and availability.
What we cannot decide from an email alone
Some failures need a site survey, structural investigation, designer decision or confirmation against the contract specification. FIXA guidance does not replace the current manufacturer's technical and safety instructions or a competent site-specific assessment.
Send your repair problem
Email trade@fixashop.uk with the information above. Put Ask FIXA and the site/location in the subject line where possible.